Shipping

Shipping

East Borough Shop offers delivery to recipients in the US, with costing structures as follows:

Curbside pickup is available at our store in Portland, OR.

Free US shipping for orders $50 and over.

For orders up to $9.99, shipping is $2.95.

For orders $10 to $24.99, shipping is $3.95.

For orders $25 to $34.99, shipping is $4.95.

For orders $35 to $49.95, shipping is $5.95.

All orders are typically processed within 48 hours. If an item you ordered is out of stock, we will contact you via email or phone. Once we process your shipment, we will send you tracking info via email. 

Orders will be shipped via USPS, UPS or FedEx. Our shipping rates cover standard shipping. Contact us for rates if you require expedited shipping. 

East Borough Shop supports carbon reduction in partnership with Bonneville Environmental Foundation projects. Verified Carbon Offsets purchased from BEF have balanced the greenhouse gas emissions associated with our shipping.

Taxes

East Borough Shop is located in Oregon, a state that does not charge sales tax. Because this is the only location in which we have a physical business location, there is no requirement to charge sales tax to our customers.

International availability

East Borough Shop ships internationally on a case by case basis. If there is an item you must have and you live outside of the US, please send an email to hello@eastboroughshop.com to receive a shipping quote. Please include the following information in your email: Full name, billing address, shipping address, specific item and quantities you would like to order. Please note that East Borough Shop is not responsible for any international taxes or duties imposed. Prior to purchase, please contact your local customs office to determine potential charges.

Returns

Our top goal is happy customers satisfied with their purchases. Please read the East Borough Shop policies related to returns:

--All vintage items are final sale and may not be returned. Vintage items are labeled as such in the product descriptions. Email hello@eastboroughshop.com or call 503.752.5018 with any questions about a vintage item, before you buy.

If any item you ordered is broken or damaged during delivery, please email hello@eastboroughshop.com or call 503.752.5018 as soon as possible so that we can make arrangements for immediate return. (This is the one instance in which a vintage item may be returned, and East Borough Shop will pay for the return shipping).

In order to receive an in-store credit for NEW items you wish to return, please email hello@eastboroughshop.com with your order information.

We will confirm the return eligibility and Portland, OR location for return via email, and once you receive confirmation, we request that you return the merchandise, pre-paid, in the original packaging. (Buyers are responsible for return shipping costs).

--Returns must be received in original packaging and in original condition.

--Open and used bath + body products may not be returned.

--Any return for in-store credit must be completed within 30 days of receipt of purchase.

--Store credits are valid for one year from date of issue.